Anti-Spam Policy

Last Updated: November 10, 2025

Zralvoxem Sik ("we," "us," or "our") is committed to maintaining a spam-free environment for all users of our educational platform. This Anti-Spam Policy outlines our stance on unsolicited communications and the measures we take to prevent spam.

1. Our Commitment

We do not tolerate spam in any form. We are dedicated to ensuring that all communications sent through or on behalf of our platform are legitimate, requested, and compliant with applicable regulations.

2. Definition of Spam

For the purposes of this policy, spam includes but is not limited to:

• Unsolicited bulk email or messages
• Unsolicited commercial communications
• Messages sent without proper consent
• Deceptive or misleading subject lines or content
• Messages that lack clear sender identification
• Communications without a functioning unsubscribe mechanism
• Automated posting of repetitive content on our platform

3. Email Communications

3.1 Consent-Based Messaging

We only send email communications to individuals who have:

• Explicitly opted in to receive our communications
• Created an account on our platform
• Enrolled in our courses or programs
• Submitted an inquiry through our website
• Otherwise provided explicit consent to receive communications

3.2 Types of Email We Send

Our legitimate email communications include:

• Account creation and verification messages
• Course enrollment confirmations and updates
• Scheduled class reminders and notifications
• Platform updates and announcements
• Responses to user inquiries
• Marketing communications (only with prior consent)
• Transactional messages related to your use of our services

3.3 Unsubscribe Options

All marketing emails include:

• Clear sender identification
• A valid physical address: Kniazia Volodymyra Velykoho St, 34Б, Дніпро́, Dnipropetrovsk Oblast, Ukraine, 49000
• A prominent and functioning unsubscribe link
• Ability to opt out of future marketing messages

We process all unsubscribe requests within 10 business days. Please note that you may continue to receive transactional or account-related emails necessary for the operation of your account.

4. User Responsibilities

4.1 Prohibited Activities

Users of our platform are strictly prohibited from:

• Sending spam or unsolicited messages through our platform
• Harvesting email addresses or contact information of other users
• Using our services to distribute spam or malicious content
• Posting repetitive or automated content in course forums or discussions
• Sharing or selling contact information obtained through our platform
• Impersonating other users or our organization
• Engaging in any form of email bombing or flooding

4.2 Reporting Spam

If you receive spam that appears to originate from our platform or uses our name, please report it immediately to support@zralvoxemsik.com with the following information:

• Full email headers
• Date and time received
• Complete message content
• Any relevant screenshots

5. Third-Party Services

We carefully vet all third-party service providers who send communications on our behalf. These providers must:

• Comply with our anti-spam standards
• Maintain proper consent records
• Honor unsubscribe requests promptly
• Follow industry best practices for email delivery

We do not sell, rent, or share user email addresses with third parties for their marketing purposes.

6. Enforcement and Violations

6.1 Monitoring and Detection

We actively monitor our platform and communications for spam activity using:

• Automated spam detection systems
• User reports and feedback
• Regular audits of outgoing communications
• Complaint tracking and analysis

6.2 Consequences of Violations

Users found violating this Anti-Spam Policy may face:

• Immediate suspension of account privileges
• Permanent termination of account access
• Removal of all content and communications
• Reporting to relevant authorities
• Legal action for damages or harm caused

The severity of consequences depends on the nature and extent of the violation.

7. Data Protection

All email addresses and contact information are:

• Stored securely with appropriate safeguards
• Used only for stated purposes
• Protected against unauthorized access
• Retained only as long as necessary
• Managed in accordance with our Privacy Policy

8. Marketing Preferences

Users can manage their communication preferences by:

• Accessing account settings on our platform
• Clicking unsubscribe links in marketing emails
• Contacting us at support@zralvoxemsik.com
• Calling us at +380979175824

Changes to preferences are implemented within 10 business days of receipt.

9. Email Authentication

We implement industry-standard email authentication protocols including:

• Sender Policy Framework (SPF)
• DomainKeys Identified Mail (DKIM)
• Domain-based Message Authentication, Reporting, and Conformance (DMARC)

These measures help prevent email spoofing and ensure our communications are legitimate.

10. Complaints and Feedback

We take all spam complaints seriously. If you believe you have received spam from us or our users:

• Email us at support@zralvoxemsik.com with full details
• We will investigate within 5 business days
• You will receive a response regarding our findings
• Appropriate corrective action will be taken

11. Educational Content Sharing

When sharing educational content or course materials:

• Users must have permission from recipients
• Content should be relevant and requested
• Bulk sharing without consent is prohibited
• Instructors must follow our guidelines for student communications

12. Updates to This Policy

We reserve the right to update this Anti-Spam Policy at any time. Changes will be:

• Posted on this page with a new "Last Updated" date
• Communicated to active users via email when significant
• Effective immediately upon posting unless otherwise stated

Continued use of our platform after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or reports regarding this Anti-Spam Policy, please contact us:

Zralvoxem Sik
Kniazia Volodymyra Velykoho St, 34Б
Дніпро́, Dnipropetrovsk Oblast
Ukraine, 49000

Email: support@zralvoxemsik.com
Phone: +380979175824
Website: zralvoxemsik.com

14. Compliance

This policy is designed to ensure compliance with generally accepted anti-spam principles and best practices. We are committed to:

• Respecting user privacy and communication preferences
• Maintaining transparent communication practices
• Providing easy opt-out mechanisms
• Protecting our platform from abuse
• Fostering a trusted educational environment

Thank you for helping us maintain a spam-free educational platform.